Once the call is answered they must activate then deactivate Hold on the Android device then both sides can hear each other.Įxternal Calls cannot be answered at all by our Polycom Skype for Business phones(VVX - 401). This DOES NOT WORK for ANDRIOD devices.Ī Non-Teams call can be heard with some delay if the call is answered by an Android device under the following condition. Once the call is answered they must activate then deactivate their speaker phone on the IOS device then both sides can hear each other. Right now we are using headset microphones.Ī Non-Teams call can be heard with some delay if the call is answered by an IOS device under the following condition. As long as both the caller and the receiver are using Teams for the call.Ī Non-Teams call can be answered only from a PC/Laptop that has microphone ability either from a headset or built in. We have tested a few situations and the best we have come up with is this.Ī Teams to Call Que works fine when answered on an Andriod or IOS phone. If the call is from a non-Teams phone # then the person who answers can be heard by the caller(customer in our case), but the caller cannot hear our personnel from their side. Below are the problems we have and some minor workarounds we have found. Their are no issues unless a 'Call Que' is used direct call function normally.

Currently we are only able to answer inbound calls into a call que from a PC or Laptop device.

Skype for buisness mac